REFUNDS, EXCHANGES & PRODUCT DISCLAIMER
30-Day Money Back Guarantee
Was Vital Skin Co not for you? We're that confident our products will improve your skin health, that we're backing it up with a 30-day money back guarantee. If you're not satisfied with any of our products, we'll refund 100% of your money.
Simply email firstname.lastname@example.org with your order number, email used for your order and reason you believe that product did not work for you to initiate a return. Money Back Return will need to be approved by the Vital Skin Co team.
Items must be returned within 30 days from the delivery date and will not be accepted if payment by AfterPay. You'll need to pay for postage (we recommend using a tracked service to avoid anything getting lost).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items can not be returned once opened. Items also can not be returned if purchased as 'Last Chance' sale or 'Final Sale'. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items must be unused, unopened and not damaged for exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5-7 business days for your bank or credit card company to process and post the refund too.
Vital Skin Co makes no warranty, representation, or guarantee regarding the information contained herein or the suitability of its products and services for any particular purpose. Nor do we assume any liability whatsoever arising out of the application or use of any products.
Vital Skin Co products are for topical use only and should not be taken internally.
All products are formulated from ingredients which are used across the industry and have been lab-tested and reviewed to ensure compliance with all necessary safety standards, government regulations and guidelines in Australia.
Whilst every attempt is made to ensure that the labelling of products accurately lists all of the ingredients used, the ingredients listed are subject to change and slight variations may occur in the colour and consistency of each product, from batch to batch.
If you have any sensitivities or allergies to any listed ingredients you should not use these products. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
All products should be used as directed on the product container, packaging or pamphlet.
Our products do not claim to be therapeutic or medicinal in any way and we recommend consulting a healthcare professional before using any of our products to determine any interference with drugs or medical conditions.
We will not take any responsibility for incorrect use, reactions, side effects or adverse events of any nature.
Our recommendations and product claims are based on the advice of qualified practitioners and widely accepted facts about ingredients. Actual results may vary.